Who is Wembley?
Whole9yards Online LLP, a company incorporated under the laws of India, having its registered office at Everest House, 10th Floor, CDE, 46C, Chowringee Rd, Kankaria Estates, Park Street area, Kolkata, West Bengal 700071, India (“Company”), operates www.wembleytoys.com and its mobile and desktop applications (“Platforms”), which inter alia facilitates the purchase of electronics, toys, and such other products sold by the Company under the ‘Wembleys’ brand (“Products”) to the users of the Platforms (“Users”).
Simple Return, Replacement, and Exchange Policy
7 days Replacement only
Free replacement will be provided within 7 days if the product is delivered in defective/damaged condition or different from the ordered item.
At Wembley, our aim is to provide 100% satisfaction to our customers. If for any reason you are not satisfied with the product, we are here to help.
Please find below the details of the policy, as applicable, for the products sold on Wembley:
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Please note that certain products in the mentioned table may or may not be eligible for return, replacement, or exchange, as otherwise mentioned against them below. For all products, the return or replacement/exchange policy on the product/combo page at the time that the order was placed shall prevail. The return or replacement/exchange policy of a product is subject to change depending on business requirements, and the policy that was active at the time of order purchase will be applicable.
Return/Replacement Accepted
No Return/Replacement Accepted
- Tricycles
- Scooters
- Baby Walkers
- Baby Bathers
- Trolley Luggage Bags
- Ball Pit
- Magnetic Tiles
- Foosball
- Board Games
- Tent house
- Tunnels
- Table Tennis Trainer
- Computer Toy Games
- Puzzle Games
- LCD Writing Pad
- Pretend Play Toys
- Bottle and Accessories
- Maternity Accessories
- Kids Gift Sets
- Stationery
- Kids Scooters
- Teethers & Soothers
- Combo
Please return the product in its original packaging, including all parts and freebies. When returning a product, please make sure that it is correctly packed. Please note that if an Incorrect Product(s) is handed by you to our Courier Service Partner, Wembley shall not be responsible for any loss/damage/theft caused to such Incorrect product while in transit or otherwise.
Once the original product(s) has been received at our Facility and the quality check has been carried out, your replacement/exchange product will be shipped to your given address, in case of returns, the refund for the original product(s) will be processed, as applicable.
If any or all of the products that were originally part of an order placed using a coupon or offer are returned, then the coupon code/offer will no longer be applicable on the order. The benefit of the coupon/offer will also not be included in the refund. However, in the case of a replacement / exchange, the replacement/exchange order will get the benefit of the same coupon code/offer that was applied to the original order.
How does Replacement/Exchange Work?
In case you face any concerns with the product, you may request for a Replacement/Exchange (reasons as applicable), within the specified valid window after the delivery of the selected range of products (based on availability).
Once the product has been delivered, you may mail us at info@wembleytoys.com for Replace or Exchange to raise a request, as long as the window has not expired. Please note that currently, we offer replacement/exchange only for the selected product(s) at Wembley. To check the eligibility of the product replacement/exchange, visit the product details / combo page.
Once submitted, we will validate the request. Upon approval, we will attempt pickup of the original product(s). Please note that the product should be unused, unwashed, untorn with all its original tags intact and should be returned in the original manufacturer / brand packaging (like it was shipped to you), along with its original accessories, user manual, warranty cards (wherever applicable) for refund to be successfully processed, if any of the mentioned return guidelines aren’t fulfilled, we will not be able to process refund for the returned product.
Refunds
In the case of returns, the refund process will be initiated once we have received the product back in our Facility and have completed all the quality checks and verifications at our end. The mode of refund may depend on the mode of payment used by the customer at the time of placing the order.
In the case of replacements/exchange, no refund will be issued; instead, the new product(s) will be shipped to the customer only after the original product(s) has/have been returned.
- The amount will be refunded to the source from where the payment was made by customer at the time of placing the order. Ex: If payment was made via Debit Card then the amount will be refunded to the Debit card linked bank account used by the customer at the time of making initial purchase.
