Return, Exchanges & Refunds Policy
In case a product is defective/damaged condition or different from the ordered item we will provide a free replacement within 10 working days of replacement request. In case a replacement is not available then we will offer a full refund. Please contact us through our contact us page or you can call or whatsapp on this no. +91 87773 49044 within 48 hrs of receiving the order. We will provide a replacement within 10 working days of this request.
Please return the product in its original packaging, including all parts and freebies. When returning a product, please make sure that it is correctly packed. Please note that if an Incorrect Product(s) is handed by you to our Courier Service Partner, Wembley shall not be responsible for any loss/damage/theft caused to such Incorrect product while in transit or otherwise.
If any or all of the products that were originally part of an order placed using a coupon or offer are returned, then the coupon code/offer will no longer be applicable on the order. The benefit of the coupon/offer will also not be included in the refund. However, in the case of a replacement/ exchange, the replacement/exchange order will get the benefit of the same coupon code/offer that was applied to the original order.
The return or replacement/exchange policy of a product is subject to change depending on business requirements, and the policy that was active at the time of order purchase will be applicable.
Please note that certain products in the mentioned may not be eligible for return, replacement, or exchange, as otherwise mentioned against them below.
How does Exchange Work?
You may request for a Replacement/Exchange within 10 working days of the replacement request received in case of defective/damaged condition or different from the ordered item. Please send an image proof of the damage or incorrect product within 48 hrs of receipt of original order. You may email us on support@wembleytoys.com.
Once submitted, we will validate the request. Upon approval, we will attempt pickup of the original product(s). Please note that the product should be unused, unwashed, untorn with all its original tags intact and should be returned in the original manufacturer/ brand packaging (like it was shipped to you), along with its original accessories, user manual, warranty cards (wherever applicable) for exchange to be successfully processed, if any of the mentioned return guidelines aren’t fulfilled, we will not be able to process exchange for the returned product.
How does Refunds Work?
In the case of returns, the refund process will be initiated once we have received the product back in our Facility and have completed all the quality checks and verifications at our end. The mode of refund may depend on the mode of payment used by the customer at the time of placing the order.
The amount will be refunded to the source from where the payment was made by customer at the time of placing the order. Ex: If payment was made via Debit Card then the amount will be refunded to the Debit card linked bank account used by the customer at the time of making initial purchase.
