At Wembley, customer satisfaction is our priority. We strive to ensure that every order reaches you in perfect condition. However, if you need to cancel an order or request a replacement, we're here to help.

Order Cancellation

You may cancel your order at any time before it is shipped from our warehouse. Once an order has been shipped, cancellation may not be possible. If you need assistance regarding a shipped order, please contact our customer support team.

Replacement Eligibility

You may request a replacement under the following circumstances:

• The product received is different from the item ordered.

• The product has a manufacturing defect.

For defective products, please share clear photographs of the issue with our team as soon as the package is opened.

 

How to Request a Replacement

To request a replacement, please contact us within 7 days of delivery and provide the following information:

• Order number

• Delivery address

• Reason for the replacement request

• Photographs of the product, if applicable

 Replacement Conditions

To be eligible for a replacement:

• The product must be unused and returned in its original packaging.

• Proof of purchase from the Wembley website must be provided.

• The replacement request must be submitted within the specified time period. 

Need Assistance?

If you experience any issue with your order or product, please contact our customer care team at info@whole9yards.in. Our team will review your request and guide you through the appropriate next steps.

Thank you for choosing Wembley. We are committed to providing a smooth and enjoyable shopping experience for every customer.