Cancellation & Replacement Policy

Your happiness means the world to us at Wembley. We strive to ensure you’ll never have a reason to cancel or replace your order. But if you do, rest assured, we’ve made our cancellation and replacement process simple, smooth, and hassle-free.

How You Can Cancel Your Order

At Wembley, cancelling an order is completely hassle-free. You can easily cancel your order anytime before it is shipped. If you choose to cancel after the order has been shipped from our warehouse, 20% of the total amount paid will be deducted, and you will receive a refund of the remaining 80%.

How You Can Replace Your Product

Your order is eligible for replacement under the following conditions:

- Wrong Product Received: If the product delivered does not match the item you ordered.

- Manufacturing Defect: If the product has a manufacturing defect. Please share a clear photograph with our team immediately upon opening the package.

How to Request a Replacement

If your purchase meets the above conditions, please contact our Customer Care team within 7 days of delivery and provide the following details:

- Order number

- Delivery address

- Specific reason for requesting a replacement (e.g., defective or incorrect product)

Important Conditions

- Items must be returned in their original condition, unused, and in their original packaging.

- A valid receipt or proof of purchase from our website is required.

How to Initiate

To request a replacement, please email us at info@whole9yards.in. Once your request is approved, we will share a return shipping label along with instructions for returning the product.

Please note, items sent back without prior approval will not be accepted.

For Replacement, The Product should be shipped to:

Whole9Yards Online LLP, H. No- 272, Gala No 5,6,7,8, Building No- M2, Sagar Complex, Mumbai Nashik Highway, Ovali, Bhiwandi, Sagar Complex, 421302, Mumbai, Maharashtra, India

or,

Whole9Yards Online LLP, Everest House, 10th Floor, CDE, 46C, Chowringee Rd, Kankaria Estates, Park Street area, Kolkata, West Bengal - 700071