Terms of service

Welcome to Wembley Toys!

We’re delighted to have you here.

At Wembley, we are passionate about creating toys, games, and learning experiences that inspire creativity, imagination, and joyful moments for children and families. These Terms of Service explain how our website works, what you can expect from us, and the guidelines that help us provide a safe, secure, and enjoyable shopping experience for every customer.

Throughout these Terms of Service, the terms “we”, “us”, and “our” refer to Wembley. The terms “you” and “yours” refer to anyone who visits our website, creates an account, places an order, or uses our website or services. When we refer to our “Services”, we mean our website, products, content, customer support, shopping features, account services, and any other services we provide through the Wembley website.

By accessing or using our website, creating an account, or placing an order, you agree to these Terms of Service and our Privacy Policy. We encourage you to read them carefully as they explain your rights, responsibilities, and important information about using our website and services.

 

Section 1 – Access and Account

You are welcome to browse and use our website for personal and lawful purposes.

To place an order, create an account, or access certain features of our Services, you may be asked to provide information such as your name, email address, phone number, billing address, shipping address and payment details. Please ensure that the information you provide is accurate, complete, and up-to-date.

If you are under the age of majority in your state or province of residence, you may use our services only with the involvement and consent of a parent or legal guardian. If you create an account with Wembley, you are responsible for maintaining the confidentiality of your login credentials and for all activities carried out through your account. To help keep your account secure, please do not share your password with others.

 

Section 2- Our Products

At Wembley, we strive to provide accurate product descriptions, images, and specifications to help you make informed purchasing decisions. We make every effort to ensure that the information displayed on our website is clear, accurate, and up-to-date.

Please note that product colors, designs, and overall appearance may vary slightly depending on your device, screen settings, and display resolution. While we do our best to represent our products as accurately as possible, minor variations may occur.

We are continuously improving and expanding our product range. As a result, product descriptions, specifications, packaging, pricing, and availability may occasionally change without prior notice. We also reserve the right to discontinue products or limit the quantity available for purchase when necessary.

 

Section 3- Orders

When you place an order on the Wembley website, you are requesting to purchase the products selected in your cart. Once your order is successfully placed, you will receive an order confirmation acknowledging that we have received your request.

All orders are subject to availability, payment verification, and acceptance by Wembley. In certain situations, we may be unable to process or fulfil an order due to product unavailability, pricing errors, payment issues, or other unforeseen circumstances. If this happens, we will make every reasonable effort to notify you using the contact information provided during checkout.

To help ensure a smooth shopping experience, we encourage you to review your order details carefully before completing your purchase. Once an order has been processed, modifications or cancellations may not always be possible.

Returns, replacements, and refunds are subject to terms outlined in our Cancellation & Replacement Policy.

Products purchased through our website are intended for personal use. Any commercial resale or unauthorized distribution of products purchased from our website is not permitted.

 

Section 4- Pricing and Billing

We strive to ensure that all product prices, offers, and promotions displayed on our website are accurate and up-to-date. However, prices, discounts, and promotional offers may change from time to time without prior notice.

The price charged for a product will be the price displayed on our website at the time your order is placed and successfully confirmed. Unless otherwise stated, the product prices may not include applicable taxes, shipping charges, custom duties, or other fees that may apply to your order.

Please note that prices and offers available on the Wembley website may occasionally differ from those offered through retail stores, marketplaces, or other sales channels. Certain promotions and special offers may also be subject to additional terms and conditions.

To help us process your order smoothly, please ensure that all billing, payment, and account information provided during checkout is accurate, complete, and up to date. By placing an order, you confirm that you are authorized to use the selected payment method and accept responsibility for all charges associated with your purchase.

If we are unable to process a payment or verify the information provided, we may be unable to complete your order until your issue is resolved.

 

Section 5- Shipping and Delivery

We work hard to ensure that your order reaches you as quickly and safely as possible. Once your order is confirmed and processed, it will be prepared for dispatch and handed over to one of our trusted shipping partners for delivery.

While we strive to deliver orders within the estimated delivery timeframe, delivery dates are provided as estimates and cannot be guaranteed. Delays may occasionally occur due to factors beyond our control, including weather conditions, transportation disruptions, custom procedures, public holidays, or other unforeseen circumstances.

Once the order has been dispatched, you can track its progress through your Wembley account. Delivery updates may also be provided by our shipping partners wherever available.

Ownership and responsibility for the order pass to you once the order has been successfully delivered to the shipping address provided during checkout. If you have any queries regarding your shipment or delivery status, our customer support team will be happy to assist you.

 

Section 6- Intellectual Property

All content available on the Wembley website, including but not limited to images, photographs, graphics, logos, videos, text, product descriptions, designs, branding elements, and other materials are owned by or licensed to Wembley and is protected by applicable intellectual property laws.

We encourage you to browse, explore, and enjoy the content available on our website for personal and non-commercial use.  However, you may not copy, reproduce, distribute, modify, publish, or use any content from our website for commercial purposes without our prior written permission.

The Wembley name, logo, product names, designs, and other brand elements are the property of Wembley and may not be used without authorization. Any third-party trademarks, logos, or brand names that may appear on our website remain the property of the respective owners.

 

Section 7- Third-Party Links

Our website may occasionally contain links to third-party websites, services, or resources that are provided for your convenience and information. These external websites are operated independently and are not owned or controlled by Wembley.

While we strive to connect our customers with trusted resources, we are not responsible for the content, policies, availability, or practices of third-party websites. We encourage you to review the applicable terms, conditions, and privacy policies before using any third-party services or sharing personal information.

Any questions, concerns, or issues relating to third-party websites, products, or services should be directed to the respective provider.

 

Section 8 - Privacy Policy

We value your trust and are committed to protecting your personal information.

Any personal information collected through our website and Services is handled in accordance with our Privacy Policy. Our Privacy Policy explains how we collect, use, store, and protect your information when you browse our website, create an account, place an order, or interact with our Services.

By using our website and Services, you acknowledge that you have read and understood our Privacy Policy.

 

Section 9 – Feedback and Reviews

We always welcome your feedback, suggestions, reviews, and ideas. By sharing feedback or other content with Wembley, you grant us permission to use, reproduce, publish, modify, and display that content for the purpose of operating, improving, and promoting our Services.

Please ensure that any feedback, reviews, or content that you submit is accurate, lawful, and does not infringe upon the rights of any third party. You should only submit content that you have the right to share.

While we appreciate every suggestion and review, we are not obligated to keep submitted content confidential, provide compensation, or respond to every submission.

To help maintain a positive and respectful experience for all users, we reserve the right to remove or refuse any content that is unlawful, misleading, offensive, abusive, fraudulent, infringing, or otherwise inappropriate. You remain responsible for the content you submit and for ensuring its accuracy.

 

Section 10 – Errors and Information Updates

We make every effort to ensure that the information on our website is accurate, complete, and up to date. However, occasional errors and inaccuracies may occur, including those related to product descriptions, pricing, promotions, shipping information, delivery estimates, or product availability.

If we discover an error, we reserve the right to correct, update, or remove inaccurate information as necessary. In certain situations, this may include cancelling or modifying an order if the information provided at the time of purchase was incorrect. We appreciate your understanding and remain committed to providing clear, accurate, and reliable information across our Services.

 

Section 11- Acceptable Use

We want Wembley to be a safe, respectful, and enjoyable experience for all users. When using our website and Services, you agree to do so responsibly and in compliance with the applicable laws and regulations.

You must not use our Services to engage in unlawful, fraudulent, harmful, or misleading activities. This includes attempting to infringe upon intellectual property rights, impersonate another person, distribute spam or unsolicited communications, misuse personal information, or interfere with the operation and security of our website.

You must also not upload or transmit viruses, malware, malicious code, or any content that may damage, disrupt, or compromise the functionality of our Services.

To protect our customers, content, and systems, we reserve the right to restrict, suspend, or terminate access to our Services if we believe these Terms have been violated.

 

Section 12 – Suspension or Termination of Access

In certain situations, we may need to restrict, suspend, or terminate access to our Services if we believe these Terms have been violated, if unlawful activity is suspected, or if such action is necessary to protect our customers, website, or business operations.

Any obligations, responsibilities, or rights that are intended to continue after the end of your use of our Services will remain in effect, including those relating to intellectual property, feedback, privacy, limitations of liability, and other applicable provisions of these Terms.

 

Section 13 – Service Availability and Information

We make every effort to provide accurate information and a smooth shopping experience. However, we cannot guarantee that all information on our website will always be complete, accurate, or up to date and you should use the information provided at your own discretion.

While we strive to keep our website available and functioning properly, we do not guarantee that the Services will always be uninterrupted, error-free, secure, or available at all times. Temporary interruptions may occur due to maintenance, technical issues, or circumstances beyond our control.

Except where otherwise required by applicable law or expressly stated by Wembley, our Services and products are provided without additional warranties beyond those specifically described on our website or required by law.

 

Section 14 – Limitation of Liability

To the fullest extent permitted by applicable law, Wembley will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, Services, or products.

This includes losses relating to business interruption, loss of data, loss of profits, loss of revenue, or other similar damages that may result from the use of our Services or products.

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law.

 

Section 15 – Entire Agreement

These Terms of Service, together with any policies and guidelines referenced on our website, form the agreement between you and Wembley regarding your use of our Services.

They replace any previous versions, communications, or understandings relating to the use of our website and Services.

 

Section 16 – Governing Law

These Terms of Service and any related agreements between you and Wembley will be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of our Services will be subject to the jurisdiction of the appropriate courts where Wembley is headquartered.

 

Section 17 – Changes to These Terms

The most current version of our Terms of Service will always be available on this page.

As Wembley continues to grow and improve, we may update these Terms from time to time to reflect changes in our Services, policies, business practices, or legal requirements.

If we make significant changes, we will provide notice where required by applicable law. By continuing to use our website and Services after any updates become effective, you agree to the revised Terms.

We encourage you to review these Terms periodically to stay informed about any changes.

 

Section 18 – Contact Information

If you have any questions about these Terms of Service or our Services, please feel free to contact us:

Whole9Yards Online LLP

Email: info@whole9yards.in

Address: H. No-272, Gala No. 5–8, Building No. M2, Sagar Complex, Mumbai Nashik Highway, Ovali, Bhiwandi, Maharashtra 421302, India

Phone: +91 8777349044

Business Hours: Monday to Friday, 11:00 AM – 7:00 PM (IST)